Harebone Harrison says “ Ask me”
As someone who works closely with pet grooming professionals, I receive messages nearly every day from groomers facing equipment challenges. A pair of scissors that won't hold tension. A clipper that overheats mid-groom. A blade that dulls after one use. These aren't rare occurrences—they're part of the job.
But too often, groomers hesitate to reach out. Maybe you don't want to seem inexperienced. Maybe you're worried about voiding a warranty. Or perhaps you've been burned by unhelpful customer service in the past.
Let me be clear: reaching out is the professional thing to do.
Real Issues, Real Groomers
This week alone, I heard from:
- A stylist whose high-end curved shears developed a loose pivot after three months of daily use.
- A mobile groomer whose cordless clipper shut off repeatedly during a full-day schedule.
- A salon owner dealing with inconsistent blade performance across an entire set.
These aren't user errors. They're equipment limitations—and in many cases, manufacturing or design oversights.
Why You Should Speak Up
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Early reporting prevents bigger problems
A small click in your scissors today can become a broken blade tomorrow. Catching issues early often means a free repair instead of a costly replacement. -
Manufacturers need your feedback
Your experience shapes future models. The clipper that overheats in humid climates? That's data. The blade drive that wears prematurely? That's a design flaw—if they hear about it. -
You deserve reliable tools
You've invested in your craft. Your equipment should perform consistently, groom after groom.
How to Reach Out (Without the Stress)
- Document the issue – Take a short video or clear photos. Show the problem in action.
- Note the context – How many dogs per day? What coat types? Any recent drops or impacts?
- Contact the right channel – Use the retailer or manufacturer's official support form, email, or phone line. Avoid relying solely on social media DMs.
- Keep records – Save order numbers, serial numbers, and correspondence.
A Message to Every Groomer Reading This
If your scissors feel off, your clippers are underperforming, or your blades aren't cutting cleanly—say something.
You're not bothering anyone. You're not "that groomer." You're a professional holding your tools to the standard your clients deserve.
And if you're not sure where to start? My inbox is always open. No judgment. No lectures. Just straight answers and, when needed, a direct line to the people who can fix it.
Have a gear issue you're unsure about? Reply below or send a message. Let's solve it together.
Share this post — because every groomer should feel confident asking for help.
Note: Avoid purchasing from temporary preview links (like Shopify preview stores) or unverified Facebook ads. Always buy from authorized retailers with clear return policies.
